Are prices the same on the online store and at local physical store?
Yes, but if there are any discrepancies between the prices that appear on the website and those marked on garment tags, the correct price is always the one on the tag.
Will you restock items that are marked as “Sold Out”?
If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days, we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website
Will I receive the same product I see in the photo on online store?
Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.
Is it possible to receive regular information via email with the latest catalog, promotion or offers?
Yes, you just have to subscribe to the happymums.pk newsletter by filling in your email ID, and you will receive information about the new arrival items, articles, promotions, offers and events.
Can I unsubscribe to the happymums.pk newsletter?
Yes, any time you can easily cancel your subscription by clicking on the "newsletter" menu and select "Unsubscribe".
How can I recover/changemy cart profile password?
If you have forgotten your password or want to change, you can recover it from "Login - Forgotten your password?" or change it section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.
How can I make sure my purchase was made correctly?
Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at firstname.lastname@example.org
Can I find out the status of my order?
Yes. Go to the orders placed section in my account and you will see the real-time status of your order.
In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.
What should I do if I receive a faulty/incorrect item?
Happymums.pk only sells items in good and perfect condition, so in the exceptional case that you receive defective item, contact our customer salesrepresentative via e-mail, sharing the images of the defective article along with your order number at email@example.com or call our WhatsApp number and register the complaint.
If you were to, accidentally, receive an item that you did not order, please contact our customer service.
Is my personal information confidential with happymums?
Your personal information is confidential to us. We only use it to dispatch your purchased item. We do not rent, sell, barter or trade your personal information including email addresses. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.
How can I contact the customer sales representative?
You can share your queries or comments by calling or shared whatsapp number +923001818181 or by contacting us by E-mailing us at firstname.lastname@example.org
Do I have to register to make an online purchase?
You can make an online purchase as a guest, without having to create a user account in the online store.
At happy mums we recommend having a user account, as it will make shopping easier by saving an address book with us. You also have a record of orders, returns and invoices.
Can I place an order by phone?